Tech Crisis: Need Help

Several of my sites hosted by Siteocity.com have been down for the past 2-3 days. Apparently, my account has been suspended for some reason. And, someone from tech support sent me this note as an explanation:

We have noticed that the database chrysali_ncls1 is causing lot of issues with our shared server. Load is spiking out and on monitoring further, what I could notice is that your database is causing the issue. We are very hard on the server stability matter and don't allow any users to cause the problem with the server.

Honestly, I'm not techy enough to translate the meaning of that note. And, I'm being asked to fix the problem before they restore SIX of my sites. Argh. I wonder if anyone here can give me a hand in sorting this out?

The only thing I know is that that's the database I'm using for my AboutWeblogs.com site - using Nucleus as the blogging software/CMS. I'm now wondering whether there's something in Nucleus's system that makes the database unstable, as I believe that this has happened to me in the past too.

Anyway, I've sent a ticket to Tech Support and had been trying to email someone about it, to no avail. I'm now trying to talk to someone from their Live Support. Hopefully, that will help.

For now, I'm stuck. So, I'd really, really appreciate any help from Tech gurus out there who can guide me in fixing this issue.

UPDATE: (11/5/06) Scott from Live Support offered help and lifted the suspension. My sites are all back up, but I still have no idea why it all happened and how I can prevent it from happening in the future. Anyway, here's to hoping that all will go well from here.

About the Author Shai Coggins

Shai has been managing and blogging here at ShaiCoggins.com for 17 years. Here, she writes about creativity, productivity, and how to recharge for a better, happier lifestyle. She is the author of Today: Life Journal, Colour Bliss: Kaleidoscopes, and a little known children's book. A serial entrepreneur, Shai also currently runs Vervely.com, a boutique digital media agency offering online content, community, and conversion marketing services. Her blogging experience and digital work have been featured in various media, including being listed in Fast Company's "Most Influential Women in Technology" list. Originally from Manila, Shai lived in Singapore and the USA before moving to Australia with her British husband. They have two children, a pet bunny, and a rambunctious rescue Labrador.

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